The rise of the digital CFO: from safe pair of hands to strategic shepherd
As the digital evolution sweeps through, the role of CFO must evolve again writes Simon Niesler from Infor.
As the digital evolution sweeps through, the role of CFO must evolve again writes Simon Niesler from Infor.
The CFO is often and mistakenly stereotyped as a frugal bean counter, protecting the company’s wallet with an unwavering vow to be prepared for the proverbial rainy day. At least, that is the old-school notion.
However, the world in which we live is changing at an unprecedented rate, and in tandem, this stereotype is diminishing rapidly. The role of the CFO has evolved to become one which is focused on strategy, casting a protective eye over security, regulations, and compliance, all critical issues with high stakes attached. Now, as the digital evolution sweeps through manufacturing, the role of the CFO must evolve again.
It is new hat to wear for some CFOs, but one that is a good fit for individuals who understand the value of investing capital back into the facilities, expanding market presence, and growing through modernisation. Many CFOs certainly have the background, insight, and understanding of the market landscape needed to advise the company as it moves forward through new terrain.
It makes sense that the CEO is often labelled as the visionary who imagines new revenue streams, products and innovative ways to serve the customer, and the CFO as the one who keeps the company grounded. However, the two do not need to be opposing forces, a CFO can embrace the vision of other C-level officers, but simultaneously can also get in the way. When optimistic, bullish investors clash head-on with the bears of the company who have their heart set on hibernating, often, no one wins. Stalemates and dissension cause inaction, until it is too late to seize opportunities that appeared in the narrowly open window. Indecision is another form of saying no.
CFOs must be on the same track as the other leaders of the organisation; willing to invest in ideas, even if the ideas are still in nebulous stages. Some of the old prerequisites for investing no longer apply. As digital initiatives and disruptive technologies change the meaning of innovation, the CFO cannot insist on the same level of benchmark reports, proven Return on Investment (ROI), or guaranteed savings from new concepts.
A leap of faith may be necessary. The CFO must be able to make well-informed predictions of the likely outcome from investment in new technology. There are no guarantees, and few results-driven surveys which point to clearly defined tactics.
Some of today’s new technologies simply have not been in market long enough to have a solid history. Change is happening too quickly and it will not pause to document proven strategies. The rule books are being written while the game is being played.
So, how does the CFO perform his or her due-diligence, ensuring the company is not taking careless risks which result in financial losses, damage to the brand, or lost customers? Here are ten tips which will help the CFO feel comfortable in this evolving role as a strategic shepherd for the company.
By following these basic principles, CFOs can be a valuable, strategic leader in the company, one who partners with the other officers on innovation, while still protecting the mission-critical essentials. Today’s CFO plays an important role in helping the company manage risk, make confident investments in technology and keep a results-driven eye on performance. It is a fine line to walk, between protecting the capital reserves and boldly supporting innovation. But, by being well-informed and partnering with industry experts, the CFO can play both parts of this new role: the bold explorer and protective shepherd.