Video: Medallia CFO on the value of customer experience data
Mike Kourey, CFO at Medallia, explains why it's crucial for CFOs to look beyond the books and at the customer experience for a better idea of future trends
Mike Kourey, CFO at Medallia, argues that CFOs should look beyond the books and that customer experience data is crucial as a prognostic indicator of how a business is going to perform in future.
Mike Kourey is currently the Chief Financial Officer at Medallia and has held executive, board, and advisory roles at high-growth technology companies for more than 25 years. Previously, he served on the board of directors and the audit committee of Aruba Networks until its acquisition by Hewlett-Packard in May 2015, on the board of directors and as audit committee chair at Riverbed Technology and on the board of directors and the audit committee of RingCentral. Mike has been a board and audit committee member at various private growth companies. He also served as a Partner and Operating Partner at Khosla Ventures from 2012 to early 2015. Prior to Khosla, Mike was the CFO at Polycom from 1995 to 2012, and a board member there from 1999 to 2011.
Mike holds a B.S. from the University of California, Davis, and an M.B.A. from Santa Clara University.
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