FD today: Hays CFO on burnouts | Digitally pure enterprise | Career moves including GSK and National Grid

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Carillion’s board presided over a “rotten corporate culture” and was culpable for its “costly collapse”, two committees of MPs have concluded.

They also accused the government and Big Four accounting firms of failing to stop Britain’s second biggest construction firm from going under.

The MPs said regulators should now consider banning the former directors of Carillion, which collapsed under a £1.5bn debt pile in January, from serving on other company boards.

The collapse of Carillion, which employed 20,000 (half its global workforce) in the UK, resulted in thousands of jobs being lost.

It will now be a major test as to whether another Carillion can be prevented. It also reinforces the need to improve corprate culture- which the Financial Reporting Committee (FRC) is committed to.

Video: Paul Venables on burnouts

Paul Venables, CFO of Hays, says burnouts are more than a boardroom issue and stresses the importance of time off.

The digitally pure enterprise: is it achievable and why should CFOs care?

Idris Nagri

CFOs should view their cyber-security defences with a healthy dose of scepticism as cybercriminals get more sophisticated, writes Simon Wiseman from Deep Secure.

Career moves: GSK, National Grid and more

Idris Nagri

A round-up of some of the UK’s leading CFO and FD moves, as well as other executive changes across UK and global organisations

The Customer Obsessed Finance Leader

Although we’re already deeply embedded in the age of the customer, the pace of technologic advancement and customer empowerment continues to disrupt today’s business models. Throughout it all, there has been one constant: The key to competitive survival is data and insights-driven customer obsession. As the strategic steward of business outcomes, the CFO has a considerable stake in his or her organization’s customer obsession efforts. Given the strong link between customer strategy and business results, it’s critical for CFOs to take an active role in leading their organizations from customer focused to customer obsessed. In February 2017, Dun & Bradstreet commissioned Forrester Consulting to evaluate how enterprises are leveraging data and analytics to drive decisions and strategy in pursuit of customer obsession and the role the CFO plays in achieving that goal. Forrester conducted an online survey of 250 finance executives at organizations with $150 million or more in revenue to explore this topic. The study revealed distinct data strategy differences between the firms that merely have good customer experience intentions and those that translate customer strategies into favourable business results. KEY FINDINGS:

CFOs have an important role to play in the pursuit of data-driven customer obsession.
CFOs need a new data-driven operating model to overcome
Customer obsession requires mastery of seven key data maturity and competency factors
An investment in data allows for actionable insights

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Lead story: Paul Venables of Hays in burnouts

Video: Paul Venables on burnouts

Other stories

The digitally pure enterprise: is it achievable and why should CFOs care?

Career moves: GSK, National Grid and more

Resources

The Customer Obsessed Finance Leader